FAQs — About Our Courses

The National RN Case Manager Training Center is committed to the education needs of Registered Nurses to prepare for new and emerging case management and care coordination roles within their practice settings. Our courses deliver high quality, evidence based content designed to support RNs in their ability to acquire new knowledge quickly and efficiently. Content focuses on application in practice and addresses quality measures, patient-centered multidisciplinary teams and improved patient engagement and satisfaction.

Courses are offered in both online and face-to- face + online (blended) learning formats. Use of our eLearning platform/classroom allows content to be delivered using a variety of learning methods that include faculty lecture, videos, recommended readings, as well as, evidence based clinical tools and resources.

Courses are fully vetted and curricula are developed and taught by expert faculty.

What is Certificate Education?
Certificate education is a well-established nursing education strategy used when practicing nurses need to acquire specialized knowledge quickly and efficiently to better care for patients. In this program of study, participants demonstrate mastery of a specific body of knowledge over a specified period of time. Upon successful completion of the program, a Certificate of Completion is awarded, demonstrating this knowledge and building on your nursing degree.
What is Board Certification?
Board Certification is a quality indicator for demonstrating experience, knowledge and competence as a case manager. Board certification as a Case Manager is awarded after successfully passing a national exam to acquire credentialing that reflects this specialty certification. Practice experience is required prior to eligibility to test for national board certification. Additional eligibility for varies by organization. Completion of this program addresses the education standards needed to expand traditional care coordination and case management roles in direct practice and in leadership and management.
What is Online Education?
Online education is an effective course delivery strategy for learners who desire or need the convenience and flexibility to learn at their own pace and in their own environment. Online learning requires participants to be self-directed in completing program content. Comfort with technology and strong time management skills are a must. In this learning format, faculty utilize the Training Center’s eLearning platform to deliver lectures, course content, materials and practice resources and tools.
What is Face-to-Face Education?
This option works well for learners who find that face to face instruction allows them to more fully immerse themselves in learning without outside distractions. Learners who chose this option also desire more personal interaction with faculty and other class participants. In this learning format, course content is delivered in a 3 day face to face classroom intensive. Faculty also utilize the Training Center’s eLearning platform to provide participant access to preparatory assignments, course materials and resources.
What Technology Do I Need to Take Your Courses?
To ensure your success, experience with computers and technology is recommended. Comfort with the use of various computer programs including Microsoft Word and PowerPoint as well as Internet browsing to access web-based resources will be needed.

We recommend the following to connect to our eLearning platform:

Operating System: Windows Vista, Windows 7, Windows 8 (not Starter edition), Windows 10 or MAC OS X (10.6, 10.7, 10.8, 10.9, 10.10, 10.11) Software: A current version of Microsoft Office or compatible productivity suite. Internet: A current version of an Internet browser such as Microsoft Internet Explorer, Mozilla Firefox or Chrome. An updated version of virus protection Email: An email address to receive access and course information. Please be sure we are on your approved sender list.

The National RNCM Training Center provides administrative support to ensure course access. Participants are responsible for addressing their own technology questions/issues.

What is Your Refund Policy?

If you have registered but not accessed the eLearning platform and program content a full refund minus a 20% electronic/administrative processing fee will be refunded. The National RN Case Manager Training Center will issue a refund check of the adjusted amount. Processing may take 10-15 days.

Cancellation requests must be received in writing prior to beginning the course. Once you have accessed the eLearning classroom no cancellations or refunds will be made. Cancellation notices should be sent to:  kelly.kruse@nationalrncm.com

In situations where there are unforeseen circumstances or technical problems beyond the control of the National RN Case Manager Training Center faculty and the course must be delayed, participants will be notified as soon as possible and offered the option of online delivery at the earliest possible date, or a full refund.

How Do I Contact You?
Any questions or if you are a healthcare organization requiring an invoice before payment or interested in group pricing for training, please contact:

Kelly Kruse Nelles, RN, APRN-BC, MS
(608) 437-6035 (CST)

For questions regarding course access or registration technology issues, please contact:

Heather Biederman, IT Administrator