FAQs — About Our Courses
Courses are offered in both online and face-to- face + online (blended) learning formats. Use of our eLearning platform/classroom allows content to be delivered using a variety of learning methods that include faculty lecture, videos, recommended readings, as well as, evidence based clinical tools and resources.
Courses are fully vetted and curricula are developed and taught by expert faculty.
What is Certificate Education?
What is Board Certification?
What is Online Education?
What is Face-to-Face Education?
What Technology Do I Need to Take Your Courses?
The National RNCM Training Center provides administrative support to ensure course access. Participants are responsible for addressing their own technology questions/issues.
What is Your Refund Policy?
If you have registered but not accessed the eLearning platform and program content a full refund minus a 20% electronic/administrative processing fee will be refunded. The National RN Case Manager Training Center will issue a refund check of the adjusted amount. Processing may take 10-15 days.
Cancellation requests must be received in writing prior to beginning the course. Once you have accessed the eLearning classroom no cancellations or refunds will be made. Cancellation notices should be sent to: firstname.lastname@example.org
In situations where there are unforeseen circumstances or technical problems beyond the control of the National RN Case Manager Training Center faculty and the course must be delayed, participants will be notified as soon as possible and offered the option of online delivery at the earliest possible date, or a full refund.
How Do I Contact You?
Kelly Kruse Nelles, RN, APRN-BC, MS
(608) 437-6035 (CST)
For questions regarding course access or registration technology issues, please contact:
Heather Biederman, IT Administrator